PDF version of this page

Error Messages from FormTrap Spooler

FTSpooler keeps all the job processing and delivery information in one job archive and provides different views, i.e. All, Delivered, Errors, Data, Replication, Formatting, Working and Logs.

Archive shows three panels: searching and filtering, main panel and detail panel.

More information on Archive Database

Top

Self Explanatory Errors

Most errors from the Spooler itself are self explanatory, for example, this one, in the left-hand panel of Archive, Errors:

Input type mismatch: expected input file type is [PCLXL], actual input type is [TXT] Process (PCLXL to any printer), path(pclxlprn.exe) - file does not exist.

Program is saying it EXPECTS a PCLXL file, expected input file type is [PCLXL]
but no PCLXL file can be found, actual input type is [TXT]
hence the process must be wrong. Process (PCLXL to any printer), path (pclxlprn.exe)

Check by looking at the Archive, All display of files at the right, if this shows (for example) .pcl or .ps files, you are using the wrong filter program in this queue.

Printer Errors, E0xxxxxxx

FormTrap Server ignores the highlighted errors from the list below. If you want additional Printer Errors ignored in your site, please notify Support@FormTrap.com.

PRINTER_STATUS_PAUSED
PRINTER_STATUS_ERROR
PRINTER_STATUS_PENDING_DELETION
PRINTER_STATUS_PAPER_JAM
PRINTER_STATUS_PAPER_OUT
PRINTER_STATUS_MANUAL_FEED
PRINTER_STATUS_PAPER_PROBLEM
PRINTER_STATUS_OFFLINE
PRINTER_STATUS_IO_ACTIVE
PRINTER_STATUS_BUSY
PRINTER_STATUS_PRINTING
PRINTER_STATUS_OUTPUT_BIN_FULL
PRINTER_STATUS_NOT_AVAILABLE
PRINTER_STATUS_WAITING
PRINTER_STATUS_PROCESSING
PRINTER_STATUS_INITIALIZING
PRINTER_STATUS_WARMING_UP
PRINTER_STATUS_TONER_LOW
PRINTER_STATUS_NO_TONER
PRINTER_STATUS_PAGE_PUNT
PRINTER_STATUS_USER_INTERVENTION
PRINTER_STATUS_OUT_OF_MEMORY
PRINTER_STATUS_DOOR_OPEN
PRINTER_STATUS_SERVER_UNKNOWN
PRINTER_STATUS_POWER_SAVE
PRINTER_STATUS_SERVER_OFFLINE
PRINTER_STATUS_DRIVER_UPDATE_NEEDED
0x00000001
0x00000002
0x00000004
0x00000008
0x00000010
0x00000020
0x00000040
0x00000080
0x00000100
0x00000200
0x00000400
0x00000800
0x00001000
0x00002000
0x00004000
0x00008000
0x00010000
0x00020000
0x00040000
0x00080000
0x00100000
0x00200000
0x00400000
0x00800000
0x01000000
0x02000000
0x04000000

Vague or Meaningless Errors

If error is vague or even meaningless, then it is likely coming from Windows. Please next look in the FormTrap Knowledge Base (within www.formtrap.com), by entering keyword searches with key words from the error message. For example, using "error code" as the keyword will return common printer statii reported by Windows and what you can do about them.

Top

If You are Still Stuck

Please email FormTrap Support (Support@FormTrap.com) with these documents and files:

  1. Screen shot of the error taken from Archive, Errors with the item causing the problem highlighted, we're interested in the bottom two panels on the screen which is the best (sometimes only) information available.
  2. Archive Errors
  1. Screen shot of Archive, All showing the file list at the right.
  2. Archive Errors
  1. Saved formatted document (suffix .pcl, .ps or .pclxl) from the above (use this to save the document to a folder).
  2. First document and (if this exists) the last .txt document from the above.
  3. Archive Errors
  1. Version 8 -built project file from FTForm8
    Version 7, form (.frm) file from the FTDesign environment (bothnotes.frm), WITH any repagination file (.rpg) used by the form.
  2. Zip all of the files and include with your email. If you have HTML format email, you can drop the screen shots in directly.
  3. Please send the file from Archive, Log.
  4. If the error is in a Windows System component (SMTP, W2KFax), please look at the Event Viewer and if there are entries that look relevant, please zip and send that as well.

The above should allow us to respond efficiently to you.

Top

Not a current customer:

If you are not a supported customer (current on Support and Upgrades), we will call you on the next business day to request credit card payment. That may be an email if you are not in the same time zone. If your version is too old we may refuse support.

Top