Error Messages from FormTrap Server
FormTrap Server keeps all the job processing and delivery information in one job archive and provides different views, i.e. All, Delivered, Errors, Data, Replication, Formatting, Working and Logs.
FormTrap Archive shows three panels: searching and filtering, main panel and detail panel.
More information on FormTrap Archive Database
Self Explanatory Errors
Most errors from the Server itself are self explanatory, for example, this one, in the left-hand panel of Archive, Errors:
Input type mismatch: expected input file type is [PCLXL], actual input type is [TXT] Process (PCLXL to any printer), path(pclxlprn.exe) - file does not exist.
| Program is saying it EXPECTS a PCLXL file, | expected input file type is [PCLXL] |
| but no PCLXL file can be found, | actual input type is [TXT] |
| hence the process must be wrong. | Process (PCLXL to any printer), path (pclxlprn.exe) |
Check by looking at the Archive, All display of files at the right, if this shows (for example) .pcl or .ps files, you are using the wrong filter program in this queue.
Printer Errors, E0xxxxxxx
FormTrap Server ignores the highlighted errors from the list below. If you want additional Printer Errors ignored in your site, please notify Support@FormTrap.com.
| PRINTER_STATUS_PAUSED PRINTER_STATUS_ERROR PRINTER_STATUS_PENDING_DELETION PRINTER_STATUS_PAPER_JAM PRINTER_STATUS_PAPER_OUT PRINTER_STATUS_MANUAL_FEED PRINTER_STATUS_PAPER_PROBLEM PRINTER_STATUS_OFFLINE PRINTER_STATUS_IO_ACTIVE PRINTER_STATUS_BUSY PRINTER_STATUS_PRINTING PRINTER_STATUS_OUTPUT_BIN_FULL PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_WAITING PRINTER_STATUS_PROCESSING PRINTER_STATUS_INITIALIZING PRINTER_STATUS_WARMING_UP PRINTER_STATUS_TONER_LOW PRINTER_STATUS_NO_TONER PRINTER_STATUS_PAGE_PUNT PRINTER_STATUS_USER_INTERVENTION PRINTER_STATUS_OUT_OF_MEMORY PRINTER_STATUS_DOOR_OPEN PRINTER_STATUS_SERVER_UNKNOWN PRINTER_STATUS_POWER_SAVE PRINTER_STATUS_SERVER_OFFLINE PRINTER_STATUS_DRIVER_UPDATE_NEEDED |
0x00000001 0x00000002 0x00000004 0x00000008 0x00000010 0x00000020 0x00000040 0x00000080 0x00000100 0x00000200 0x00000400 0x00000800 0x00001000 0x00002000 0x00004000 0x00008000 0x00010000 0x00020000 0x00040000 0x00080000 0x00100000 0x00200000 0x00400000 0x00800000 0x01000000 0x02000000 0x04000000 |
Vague or Meaningless Errors
If error is vague or even meaningless, then it is likely coming from Windows. Please next look in the FormTrap Knowledge Base (within www.formtrap.com), by entering keyword searches with key words from the error message. For example, using "error code" as the keyword will return common printer statii reported by Windows and what you can do about them.
If You are Still Stuck
Please email FormTrap Support (Support@FormTrap.com) with these documents and files:
- Screen shot of the error taken from Archive, Errors with the item causing the problem highlighted, we're interested in the bottom two panels on the screen which is the best (sometimes only) information available.
- Screen shot of Archive, All showing the file list at the right.
- Saved formatted document (suffix .pcl, .ps or .pclxl) from the above (use this to save the document to a folder).
- First document and (if this exists) the last .txt document from the above.
- Version 8 -built project file from FTForm8
Version 7, form (.frm) file from the FTDesign environment (bothnotes.frm), WITH any repagination file (.rpg) used by the form. - Zip all of the files and include with your email. If you have HTML format email, you can drop the screen shots in directly.
- Please send the file from Archive, Log.
- If the error is in a Windows System component (SMTP, W2KFax), please look at the Event Viewer and if there are entries that look relevant, please zip and send that as well.
The above should allow us to respond efficiently to you.
Not a current customer:
If you are not a supported customer (current on Support and Upgrades), we will call you on the next business day to request credit card payment. That may be an email if you are not in the same time zone. If your version is too old we may refuse support.