Background:
- FormTrap keeps all configuration files in its
home directory (%fthome%). It cannot function
properly without having full control of this
directory.
- During the setup process the installation
procedure ensures that access rights to the FormTrap
home directory are set up properly.
- The user may change FormTrap service login
credentials later. In this case if the user
identified by the new credentials does not have
sufficient access rights to the %fthome%
directory the service will fail.
Typical scenario:
User installs FormTrap service using a “local system”
account. Later he decides to change to some other
account – and changes the service login settings. In
most cases it is the “write” access that is not held by
a user – so at start, the service will appear to
function normally. Once the client attempts to change
any settings those changes will not be saved and will be
lost after the service is restarted.
Solution:
After a change in service login please give the relevant
user account full control over %fthome%
directory. To do so:
- Select %fthome% folder in Windows
explorer.
- Right click, and select Properties.
- Click Security tab.
- Click Edit button and add the user whose
credentials are used for FormTrap service login,
giving him full control over the %fthome%
directory.
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